Report says human error led to state computer outage

Northrop Grumman is in the news again. 

The state of Virginia is going to sue N-G for the state-wide computer outage and loss of data that resulted from failure to follow two industry best practices. Failure of equipment owned and operated by N-G contributed to the problem. 

The state of Virginia expected more for  the $2.5 billion thirteen year contract it has with Northrop Grumman. 

What do they want? Stuff that works all of the time? It not like life-or-death, as in building aircraft. 

Report says human error led to state computer outage - Richmond Times Dispatch